|
||||
|
A. Using the Online System What is my Login and Password? When your new or recertification application is processed, usually within one business day of your submitting it, we email a login and password to the person listed as the contact for the results. Your login and username is your CP-ID#, which appears on your printed renewal form. (It is a five digit number.) Your initial password is a nine-digit/letter combination in the format of XXXX-XXXX, both uppercase letters and numbers. Passwords are case sensitive. How do I find out if I am registered in the exam system? Go to this link for the Exam Applicants User Information Page I lost my password, how do i get it? First, check to be sure you are in the system correctly (a correct email is the most important), and then you can click reset on this page. Do faxed renewal forms take longer than online? Yes, they do, as all its information must be manually inputted. We encourage all Certified Professionals to take the exam online, if at all possible. It has been longer than 2 business days since I submitted the form online, what can I do? Please first check to be sure your junk email box does not contain an email from certification@datia.org, then check to see if we might have sent you a "payment problem letter" (via fax.) If those do not solve the issue, please go to the User Information page. B. Recertification Questions When does my Certification Expire? All certifications expire July 1st of each year. Certfied collectors will have a grace period until August 1st for certification expiration. After this date, they will have to reapply for certification. What are the instructions for the online exam? The following are the instructions for the online exam, which will appear when you login to take the exam. Further, please follow the instructions in the DATIA Exam Scheduling email which state that your exam will begin when you login, and that you will have seven hours to complete the exam. When and how will I receive my exam result? Three ways. Your exam result will appear: 1) immediately at the conclusion of the exam, 2) they are emailed to you for written confirmation, including the questions that were missed, if any, and 3) are available online by logging on and viewing the PDF. D. Post-Exam Questions If I fail the exam, what is the next step? You may take the exam a second time within the next 60 days, using the same login and password you were given. If you have failed for a second time, please see the procedures here. How do I make an appeal for special circustances or to appeal a question on the exam? Please review the instructions here. Can I have a copy of the full text of the questions and answers? Each exam applicant receives a copy of their exam by the three means above, listing the question and the result that they provided, and whether it was correct or not. We cannot provide full text of all of the questions and answers, as it would compromise the exam's integrity, since we allow applicants to take the exam a second time within 60 days. Are my Certification exam results confidential? Yes, they are only provided to the main company contact and the person whose email is listed for the result. Where can I find rules and procedures for Certification? At this Link here. E. DATIA Course Attendees I took the DATIA CPCT course recently, do I have to pay for the online exam? If you took the DATIA CPCT course (in person) within the past 60 days, you do not have to pay for a CPCT exam. Please contact our membership director at membership@datia.org |
||||
